Avodo home
FeaturesBlogsHelp CenterContact Us

Community Standards

Community Guidelines

Avodo is a personal AI meal-planning and health-tracking app. You do not interact with other users on Avodo - these guidelines explain how to use the app, its AI buddy "Ava", and its features safely, honestly, and lawfully.

Last Updated: November 4, 2026 | By using Avodo, you agree to follow these guidelines.

Our Core Values

Respect

Respect our support team & the service

Authenticity

Give real data so Avodo can help you

Safety

Prioritise your health and safety first

Kindness

Be patient with yourself on the journey

1. Be Yourself

Accurate Profile & Honest Health Data

Do This

  • Use your real name, email, phone, and date of birth
  • Enter accurate height, weight, gender, and activity level
  • Disclose real dietary restrictions, allergies, and health symptoms during onboarding
  • Set honest goals for calories, macros, water, and steps
  • Keep your profile up to date so meal plans stay relevant

Don't Do This

  • Create fake profiles or use a false identity
  • Lie about your age — you must be 18+ to use Avodo
  • Create multiple accounts to bypass limits or trials
  • Submit false allergies, symptoms, or medical information
  • Share, sell, or rent your account to anyone else

2. Use Avodo Mindfully

Healthy Habits & Balance

Do This

  • Treat calorie targets, macros, and the Flux Range as guidance, not strict rules
  • Take breaks from tracking when you need to
  • Consult a qualified healthcare provider before major diet or exercise changes
  • Listen to hunger, fullness, and energy — numbers are only one signal
  • Be respectful when you contact our support, safety, or grievance team

Don't Do This

  • Use Avodo to pursue extreme or unsafe calorie targets
  • Continue tracking in ways that harm your mental or physical health
  • Override your clinician's advice in favour of an Ava or meal-plan suggestion
  • Harass, threaten, or abuse our support or grievance staff
  • Use the app in a way that puts your health at risk

4. Keep It Appropriate

Content Standards for Scans & Chat

Do This

  • Scan real meals you intend to eat
  • Ask Ava about food, nutrition, meal plans, and your own progress
  • Log meals, water, weight, and steps honestly
  • Keep any custom food entries you create factual and relevant

Don't Do This

  • Upload nudity, explicit, violent, or graphic images to the scanner or chat
  • Send abusive, hateful, discriminatory, or illegal content to Ava
  • Try to prompt-inject, jailbreak, or manipulate Ava into unsafe outputs
  • Submit images of other people without their permission

5. Stay Safe

Medical Limits & Personal Safety

Do This

  • Treat Avodo as a wellness tool, not a medical service
  • Consult a doctor, dietitian, or therapist for medical concerns
  • Stop using a feature that feels unsafe for your condition
  • If you are pregnant, nursing, recovering from an eating disorder, or on medication, follow your clinician's plan
  • Call your local emergency services in any medical or safety emergency

Don't Do This

  • Rely on Ava or scan results for diagnosis or treatment
  • Treat calorie and macro estimates as exact values — they are approximations
  • Ignore medical advice in favour of an AI suggestion
  • Use Avodo while driving or in any situation that needs your full attention

Avodo is not a medical device and does not replace professional medical advice, diagnosis, or treatment. If you find that tracking is harming your relationship with food or your mental health, please reach out to a qualified healthcare professional or a recognised eating-disorder or mental-health support service in your country.

6. No Abuse of the Service

Fair and Lawful Use

Do This

  • Use Avodo for personal, non-commercial wellness tracking
  • Send us genuine feedback, bug reports, and feature requests
  • Follow our Terms of Service and Privacy Policy

Don't Do This

  • Use bots, scrapers, or automated tools against Avodo or its APIs
  • Reverse engineer, decompile, or probe the app, models, or endpoints
  • Resell, sublicense, or republish Avodo's meal plans, recipes, or content
  • Submit fraudulent subscription, refund, or chargeback claims
  • Spam our support inbox with copy-paste or irrelevant messages

7. Respect Privacy

Yours and Others'

Do This

  • Control what personal and health data you choose to log
  • Review our Privacy Policy to understand how your data is handled
  • Request access, correction, or deletion of your data anytime from in-app Settings
  • Report any privacy concern to our privacy or grievance team

Don't Do This

  • Submit another person's photo, health data, or identifying info without their consent
  • Attempt to access, scrape, or collect data about other Avodo users
  • Share screenshots that include another person's personal details
  • Post sensitive Ava chat content publicly in ways that could harm someone

8. AI & Automated Assistance Transparency

How Ava Works

Avodo uses AI (including our AI buddy "Ava", powered by OpenAI models) for meal planning, food recognition from photos, barcodes, and product labels, and conversational guidance.

Do This

  • Ask Ava for meal ideas, nutrition context, or explanations of your logs
  • Review AI-generated meal plans before following them
  • Treat Ava's suggestions as informational, not prescriptive

Don't Do This

  • Rely on Ava for medical, legal, or safety decisions
  • Assume every calorie or macro estimate is exact
  • Try to make Ava produce medical diagnoses, prescriptions, or unsafe content

You remain responsible for your own health decisions. Always consult a qualified professional when it matters.

Emergency Resources

India

  • Police (Emergency): 100
  • Women's Helpline: 1091
  • National Emergency: 112

USA

  • Emergency: 911
  • Suicide & Crisis Lifeline: 988
  • SAMHSA Helpline: 1-800-662-4357

9. Report Problems

Abuse, Safety & Bugs

When to Report

Contact us if you:

  • Suspect someone has accessed your account without permission
  • Find a security bug, vulnerability, or data exposure
  • Receive an unsafe, harmful, or inappropriate response from Ava
  • Believe an underage account exists (users must be 18+)
  • Have a privacy, data protection, or health-data concern
  • See any billing, subscription, or refund issue

How to Report

In the App:

  1. Open Settings
  2. Under Help, tap Support
  3. Send us your message

By Email:

safety@avodo.ai

All reports are reviewed confidentially. We aim to respond as quickly as reasonably possible.

10. Consequences for Violations

Enforcement Policy

We take Community Guidelines seriously. Violations result in:

  1. Warning

    First-time minor violations result in a warning with explanation and guidance.

  2. Temporary Suspension

    Repeated offenses or serious violations lead to temporary account suspension (1-30 days).

  3. Permanent Ban

    Severe violations result in permanent account deletion and may be reported to appropriate law enforcement or regulatory authorities, as required by applicable laws in India or the United States.

Zero Tolerance (Immediate Permanent Ban)

  • Any content involving minors (immediately reported to authorities)
  • Violent threats or credible danger to yourself or others
  • Attempts to breach our security, extract data, or bypass authentication
  • Fraudulent subscription, refund, or chargeback activity
  • Using the app to sell, promote, or distribute illegal products or services
  • Repeated fake profiles or age misrepresentation after prior warnings

Appeals Process

If you believe your account was wrongly suspended, email us with your account details and an explanation. We will review your appeal and respond within a reasonable time. legal@avodo.ai

Quick Summary

Always Do This

  • Use accurate profile and health information
  • Treat Ava as a guide, not a doctor
  • Keep your account and device secure
  • Submit genuine food photos, barcodes, and labels
  • Review plans and AI suggestions before following them
  • Report bugs, abuse, and safety issues

Never Do This

  • Fake profiles, false age, or multiple accounts
  • Share your OTP or give others access to your account
  • Upload explicit, violent, or illegal content
  • Scrape, bot, or reverse engineer the service
  • Submit other people's data without their consent
  • Use Ava for medical, legal, or safety decisions

Contact Us

General Support

support@avodo.ai

We aim to respond as quickly as reasonably possible

Safety Concerns

safety@avodo.ai

Priority response for safety concerns

Grievance Officer (India)

grievance@avodo.ai

Response per DPDP Act 2023 timelines

Rules are subject to change. Avodo reserves the right to suspend or ban accounts that violate these guidelines or otherwise pose a risk to the community.

© 2026 MOONDIVE. All rights reserved. | Version 1.0